A trip to the emergency department is never planned – it happens when you least expect it. At Gateway Regional Medical Center, our goal is to provide you with quality medical care as quickly and professionally as possible.
Gateway Regional Medical Center’s Emergency Department (ED) offers 24-hour emergency services, staffed by medical professionals with experience in emergency medicine.
Our doctors specialize in emergency medicine, caring for patients with acute illnesses or injuries that require immediate medical attention. Because patients with the greatest need must receive immediate care, a registered nurse will assess all patients and prioritize them on the basis of need, not on the order of arrival. Once the emergency is resolved, we recommend you follow up with your primary care provider to reassess your overall health.
A primary care doctor enhances your long-term health by managing your care over an extended period of time, called continuity of care. If non-urgent conditions are routinely treated in the ED, your primary care doctor may not have all the necessary information to ensure your continuity of care.
- Nursing staff are all Advanced Cardiovascular Life Support (ACLS)-certified
- Our nurses have worked at Gateway Regional Medical Center, on average, for more than 13 years. This experience and commitment counts when you or your family member need emergency care.
In both 2010 and 2011, Gateway Regional Medical Center was been named one of the nation’s Top Performers on Key Quality MeasuresTM by The Joint Commission. This recognition is based on data reported to The Joint Commission about evidence-based clinical processes that are shown to improve care for medical conditions, including heart attack, heart failure, pneumonia and surgical care. Many of these processes happen in our ED.
This honor is a reflection of the outstanding medical staff and employees at Gateway Regional Medical Center. It is our privilege to serve local residents with quality care, close to home.
If you have any questions about Gateway Regional Medical Center’s ED, please ask any of our staff.
What exactly is the 30-Minutes-or-Less ER Service Pledge?
When patients enter the Emergency Department at GENERAL HOSPITAL, the time of their
arrival will be noted. Our pledge is that a clinical professional (Physician, Physician Assistant or
Advanced Practice Nurse) will work diligently to have our patients initially seen within 30
minutes of their noted arrival.
Does this mean patients will be on their way home in 30 minutes or less?
No. We will work hard to have a clinical professional initially see our patients and begin their
evaluation and treatment within 30 minutes of their noted arrival. Depending on the nature of
their illness or injury, and the unpredictable volume of patients requiring emergency care at any
given time, the wait time and duration of each visit will vary.
How is the timeframe of patients’ visits documented for this pledge?
When a patient arrives and checks in, the time of arrival will be noted. When the clinical
professional initially sees the patient, the time will be documented by the Emergency
Is a 30-Minutes-or-Less ER Service Pledge really necessary for an emergency room?
In many emergency rooms across the country, wait times have been increasing. We want to
assure our patients that we are dedicated to not only offering quality care but also to working
diligently to provide that care as efficiently as possible.
When do the 30 minutes officially start?
The 30 minutes start when the patient checks in with our staff at the Emergency Room desk.
Does the 30-Minutes-or-Less ER Service Pledge affect how patients are prioritized?
While the goal is to initially see every patient within 30 minutes of their noted arrival, the most
severe cases will always receive immediate attention.
How can the Emergency Department maintain quality care if speed is the priority?
It is not our objective now, nor will it ever be, to "rush" patients through the Emergency
Department. Our process improvements have been focused on getting patients into a room as
quickly as possible and enabling the clinical professional to initially see a patient and begin their
diagnosis and treatment in a timely manner.
Is the 30-Minutes-or-Less ER Service Pledge in effect at all times and does it apply to all
ages - infants to senior citizens?
Do I have to wait up to 30 minutes for someone to say, "May I help you?"
Absolutely not. Emergency Department staff will greet you as soon as you come in, and a nurse
will assess your condition through a triage process. We know your time is valuable and we
pledge to work diligently to have a clinical professional initially see you within 30 minutes of your
Does this cost more?