If you have a concern, complaint, or question you may:

Speak personally to the Director of the Department or to the Administrative Supervisor.

• Call the Customer Care line at 618-798-3748 if you do not wish to speak to the Director or your concern has not been satisfactorily resolved. The Customer Care line is available 24-hours a day and is attended by staff during normal business hours. Any call received after business hours is followed up on the next business day.
• Forward the complaint in written form to the attention of the Customer Service Department, Gateway Regional Medical Center, 2100 Madison Avenue, Granite City, IL, 62040. A Customer Service representative will contact you to discuss your complaint.
• You may also call the Corporate Compliance Officer at
   1-800-495-9510.
• You may also write to the Illinois Department of Aging, 331 Salem Place, Suite 170, Fairview Heights, IL 62208 or call 1-800-252-8966 (voice and TDD) or 1-800-326-3221.

For more information or to submit a complaint, Contact Us.